Shipping & returns

SHIPPING:

How can I correct an error in my delivery address?

Please contact our customer service by email at contact@studiocashmere8.com stating your order number and the changes you would like to make. Changes can be made until 8 a.m. the following morning. If a change is no longer possible because your item has already been shipped, the Studio Cashmere team will let you know how to proceed.

How can I track the delivery of my order?

You will first receive an order confirmation email at the email address provided at checkout.

When your order is shipped, a second email will be sent to you with your parcel's tracking number.

What is the delivery time for my order?

Delivery takes 2 to 5 working days for France and 2 to 7 days for Europe and Switzerland.

What should I do if my parcel seems to be lost?

If your parcel's tracking has not been updated within 72 hours, please do not hesitate to contact Studio Cashmere8 customer service by email: contact@studiocashmere8.com

We will open an investigation with our carrier to quickly locate your parcel and offer you a tailored solution.

What delivery options are available?

We offer delivery by Colissimo, Chronopost, Mondial Relay and DPD. The average delivery time is 2 to 3 working days.

RETURNS AND REFUNDS:

Can I exchange a product?

For any exchange, you can send the product back to us and place a new order on the Studio Cashmere 8 website, or contact us by email.

What is the returns procedure?

You have up to 14 days from receipt of your order to send your return.

You can send an email to contact@studiocashmere8.com with your order number, the reference of the product(s) you wish to return and the reason for the return.

We will reply with the returns procedure.

To be accepted, returned products must:

Never have been worn outdoors.
Match the products delivered.
Be returned in their original packaging in good condition (one plastic bag per product) and packed in a properly sealed parcel.

If the products do not meet our return conditions, we will not be able to accept them. Consequently, if the customer wishes to get their item back, the cost of sending it back will be borne by the customer.

How long do refunds take?

Refunds are made within a maximum of 14 working days of receipt of your product(s).

Are returns free?

Return costs are borne by the customer. You can choose the carrier that suits you.

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Return and exchange conditions for professionals (B2B):

1. Return or exchange period

Limited period : 7 days after receipt of the product.
Possible exceptions : Some products (customised or made to order) are not eligible for return or exchange.

2. Condition of products

Product condition : Items must be returned in their original condition, unused, with their packaging intact.
Accessories included : All original accessories, manuals and parts must be returned with the product.

3. Accepted reasons

Defective or damaged products : Returns for manufacturing defects or damage during transport.
Order error : If the wrong product was shipped, it can be exchanged or refunded.

4. Associated costs

Return costs : The cost of returning products is borne by the customer, who may choose the carrier of their choice.
Partial refunds : If the product is returned with signs of use or without its original packaging, charges may be deducted.

5. Returns procedure

Authorisation request : It is often necessary to request a return authorisation number before shipping the product. Please contact your sales representative and send an email to: commercial2@studiocashmere8.com
Proof of purchase : An invoice or purchase order is generally required.

6. Non-eligible products

Customised products : Non-refundable and non-exchangeable.